RESERVATION

You can make your reservation in two ways:

  • directly through our website,

  • emailing us at geral@cozylisbon.com

If you book via the website, you will automatically receive a confirmation message with all the details of your reservation.

Once your payment is processed, your reservation will be confirmed.

CANCELLATION

You can cancel your stay without any fees* up to 14 days before your check-in date. After this period, cancellation fees will apply as follows:

  • 50% of the total stay cost if canceled within 14 days prior to check-in.

  • 100% of the total stay cost if canceled on the check-in day.​

*Please note that cancellations for reservations made through our website will incur a transaction fee.

For cancellations related to illness, special measures apply:

  • Cancellations are free of charge up to 7 days before check-in.

  • Any amount already paid will be converted into a voucher, valid for one year.

To benefit from these special measures, a medical certificate is required.

To proceed with your cancellation, please email us at teresa@cozylisbon.com. We will assess your situation and provide the necessary voucher.

In the case of a full refund, we will request your IBAN for the transfer. This information will be used solely for the refund and discarded afterward.

City Tourist Tax

All guests are required to pay a City Tourist Tax of €4.00 per night, per person. This fee will be included in your confirmation email and charged along with the cost of your stay.

The tax does not apply to children aged 13 or under. It is the guest’s responsibility to inform Cozy Lisbon if any children are included in the reservation.

CHECK-IN

Check-in instructions will be sent via email on the morning of your arrival.

All properties offer automatic check-in using a PIN code or locker system.

Throughout the check-in process, your host will stay in contact to assist with any necessary matters. For this reason, we will ask for a mobile phone number where we can easily reach you, typically via WhatsApp. If at any point an in-person host is required for assistance or other situations, a member of our team will meet you at the property.

Before arrival, it is necessary to complete the Service of Boarders and Foreigners form through the Talkguest link, providing personal data for each guest. This form will be sent along with the check-in instructions.

Alternatively, you may send the data via email to Cozy Lisbon, and we will complete the form on your behalf. This information is shared with the Service of Boarders and Foreigners for legal purposes and may also be used by Cozy Lisbon in case of non-compliance with apartment rules.

After check-out, this data will be securely discarded.

Check-in is available from 16:00 (Portuguese Time) at all our properties.
On your last day, check-out must be completed by 11:00 am.

For any clarifications you can contact us:

Monday to Friday from 09h00 to 19h00 

by email at teresa@cozylisbon.com or WhatsApp chat at +351 934 284 392